Here you will find the answers to some of the most frequently asked questions by our customers. 

If you can’t find the answer to your question here, call one of our audiologists today who will be happy to provide you with free and impartial advice and guidance on your hearing issue.

Call us today on 01244 311142

I’m not sure whether I am ready to wear a hearing aid. How do I know when to seek help?

Our website outlines some possible symptom to look out for (add links) and if you feel that any of these relate to you, then it’s wise to seek an early test to prevent further deterioration but also to help you live life to the full.  It’s possible that you may not even need a hearing aid at this stage. An initial screening at Hear Pure will indicate whether or not we need to go on to a full consultation and from there a diagnosis would be made.

 

I am in my thirties/forties/fifties – could I have a hearing problem?

Hearing problems can strike at any age and for a host of reasons, please see Vanessa’ experience (add link) and of course we will only know by conducting a free hearing assessment.

 

Will it matter if I leave it for a while to see of my hearing improves on its own?

This would depend on how it is impacting your daily life.  Have your family or friends said something?  What about at work?  Are you having difficulties on the phone?  Do you have trouble understanding speech in background noise? If you’re answering yes to any of these, then it’s best to come in and have a quick test to put your mind at ease.

 

How long will I need to wait to see a Hear Pure specialist?

We offer fast same day appointments for hearing screens and an appointment with David can be the same day too.  Why not call us to find out?  With the NHS, you’ll have to wait for your GP to refer you.

 

What is involved in a hearing test? Is it painful?

Absolutely no pain at all.  With a full hearing consultation, we’ll have to chat with you about your medical history and check your ears.  It’s important you tell us where you are experiencing difficulties with your hearing.  We’ll then place the headphones on and you’ll listen to a series of tones, to which you’ll press a response button each time.  Then we will discuss your results in detail with you and you can share what your personal preferences for hearing devices are.

 

What is the process if further help is advised?

If your hearing test requires further GP or ENT investigation, then we will write you a letter of referral.  If however a hearing aid will be the correct recommendations for you personally, then we can discuss the options and budgets to suit your hearing loss and your pocket.  Remain these are completely free with no obligation whatsoever.

 

Can I bring a relative or friend with me to the appointment?

Of course. It often helps to bring a loved one with you – it provides an opportunity for them to ask questions about the best way to provide support at home and help you to explain some of the problems you may be encountering.

 

I don’t feel comfortable coming in for a hearing test? Is it possible to have a consultation in my own home?

Absolutely yes.  Just contact us for a no-obligation appointment and we’d be happy to come to your home. We can also arrange to see you if you’re in a care or residential home.

 

I am anxious for my family member as I believe he/she has a hearing problem. What do I do next?

Why not talk to them and see how they feel about their hearing?  Sometimes it can come as a bit of a surprise or shock for your family member to find out they may have some issues with their hearing.  Once you’ve had a chat, perhaps they may feel better by coming in for a quick hearing check to put both your minds at ease.

 

How long will it take from my first hearing test to getting a hearing aid?

We keep a supply of demonstration aids in stock that are the RIC style (behind the ear with a small dome that goes in the ear). These can be fitted straight away at your first appointment.  If you require something custom made, this will take up to two weeks.

 

What are the different types of hearing aid? How do I know what type of device is right for me?

All the different hearing aids can be found here (add link).  Your pattern of hearing loss plus the environments you’re in daily will all decide the right devices for you.  Different technology levels offer different features which may or may not be needed individually.  Also, we will take into consideration your budget.  So, there will be a right device for you.

 

Can anyone wear a discreet invisible hearing device?

Only a full hearing consultation can answer if the invisible aids are correct for you.

 

What will it all cost?

The initial hearing test and consultations are without charge. If we are fitting you with a behind the ear device, we could do that at your very first appointment.  Alternatively, custom made devices will take up to two weeks to make.  You’ll then get to wear a device for your trial period.  We’ll need to see you after a week for further fine tuning.  No deposit is required and there is no charge for fitting and no charge to hand the hearing aids back if you feel they’re not right for you.  Remember, if you decide to keep the hearing aids, our lifetime of aftercare is free too.

 

What are the different types of hearing loss?

Conductive Hearing Loss: This is described as there is something blocking the sound passing through to your inner ear.  Imagine there’s an ear plug in your ear – that’s what it’s like.   Things linke ear infections, perforated eardrums, trauma and malformations of the middle or outer ear can cause conductive hearing loss.

Sensori Neural Hearing Loss: This can either be congenital (present at birth) or acquired either by exposure to loud noise (noise induced hearing loss), age related (natural wear and tear over time), Meniere’s and some drugs can trigger this type of hearing loss.

Mixed Hearing Loss:  This is of course a mix of sensori neural and conductive hearing loss.  This can be caused by genetic factors, exposure to loud noise, some medications and the normal ageing process.


I think I may suffer from tinnitus. What can I do about it?

Firstly, tinnitus is mainly linked to hearing loss.  So a hearing test can initially establish if your tinnitus is linked to hearing loss.  When you strain to hear, then the tinnitus can worsen.  Tinnitus counselling through CBT can help with the management of tinnitus.  We have a CBT practitioner in our Heswall clinic.  There are also devices that can be programmed specifically as Tinnitus Maskers.  So there are always options we can look at together.  Your first step would be a Tinnitus Assessment which is £38.  You can email us to request an appointment with David who would conduct the assessment.


I am worried that wearing head phones or attending concerts when I was younger may have affected my hearing. Is this possible?

Your hearing is precious and as such, we strongly recommend you protect it as much as possible.  We offer custom made ear plugs for concerts, or if you’re a musician.  Ear plugs from ACS amongst others can take out all of the harmful noise.  If you feel your hearing is damaged, then we can find out for sure by conducting a hearing test.  Remember, protect your hearing if you’re a motorcyclist, musician, working in noisy environments, shooting and also protect your ears from infections whilst swimming with swim plugs.


I have concerns about the impact of noise at work on my ears. Is there anything I can do about that?

The Health & Safety at Work Act is there to protect your hearing at work.  Your employers have a compulsory obligation to provide you with hearing protection if you’re exposed to loud noise over 85dBA.  We provide custom ear plugs for your work environment.  Just give us a call and it’s a quick 10 minute appointment to take impressions of your ears, and then they can be made in just 2 weeks.


I have a GP referral. Can I see a Hear Pure audiologist instead?

Absolutely yes.  Why wait to be see on the NHS when you can have a fast same day hearing test with us at any of our branches.  We can also send the results to your GP if you wish to continue down the NHS route.


What I have read is that there can be links between hearing loss and depression or dementia. Is this true?

Sadly yes.  If you are experiencing hearing loss yourself, or if you can see a loved one is struggling to hear, then maybe you can see they possibly withdraw in social situations as they just keep missing the conversation.  There was an international study in the Lancet showing that one in three cases of dementia could be prevented if more people looked after their brain health.  Hearing loss was one of the nine key risk factors through to contribute to the risk of dementia.  There is strong evidence that mild hearing loss doubles the risk of developing dementia, with moderate hearing loss leading to three times the risk and severe hearing loss five times the risk.


How do I know if my ears require wax removal and what causes wax build up?

The easiest way to find out if you have wax, is just to call into our clinic and let us take a look.  Ear wax is naturally produced by us all, some of us at a faster rate than others.  Ear wax protects our ear canals from dust and irritation from water.  When your glands make more earwax than necessary, it can get hard and build up.  You can also be prone to more wax build up if you use earphones a lot.  Earphones can prevent the earwax from working its way out of the ear.  One of the most common causes of ear wax blockage is trying to remove it at home using cotton buds, and even other hair pins, and then pushing the wax deeper.


Is wax removal painful?

Not at all. Although if your ear wax is very hard and impacted, you’ll need to use oil for a few days before we can complete the procedure.

If you can’t find the answer to your question here, call one of our audiologists today who will be happy to provide you with free and impartial advice and guidance on your hearing issue.

Call us today on 01244 311142