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Terms and Conditions



In these conditions.

CONDITIONS means the standard terms and conditions of supply set out in this document.

CONTRACT means the contract for the purchase and sale of hearing aids.

HEARING AIDS means monaural or binaural hearing aids (or other products that assists with hearing) which Hear Pure & Wellbeing Ltd is to supply under this contract in accordance with these conditions.

PROFESSIONAL FEES means the fee of conducting and processing this contract and arrangements as necessary with the manufacturer for the production of Hearing aids to suit your needs.

WE/US/OUR means Hear Pure & Wellbeing Ltd. YOU means the customer to whom we have agreed to supply Hearing Aids or services on the front of this contract. The headings in these conditions are for convenience only and shall not affect their interpretation.


1. Basis of sale.
We shall supply the hearing aids to you in accordance with any written specification subject to these conditions, which shall govern the Contract to exclusion of any other terms and conditions. No variation to these Conditions shall be binding unless agreed in writing between Hear Pure & Wellbeing Ltd and You.

2. Supply Liabilities.
Supply of the Hearing Aids, other products or accessories shall be made by US to YOU. Risk of damage to or loss shall pass directly to you at delivery. If you decide to reject the supply, they will remain at your risk until returned to and received by us in their originally supplied condition. You are advised therefore to seek out insurance to cover the cost of supply. We reserve the right to limit any refund due to you, to recover our costs should the supply be damaged or misused in any way. Notwithstanding delivery and the passing of risk in the supply, the property in the supply shall not pass to you until we have received in cash or cleared funds payment in full for the supply.


3. Warranties and Liability. 
3.1 Provides that nothing in these conditions shall restrict or exclude liability for death or personal injury caused by our negligence, or affects your statutory rights dealing as a consumer. We shall not be liable to you by reason of any representation, or any implied warranty, condition or other term of any duty at common law, or under express terms of the contract, for any consequential loss or damage whether for loss of profit or otherwise, costs, expenses, or other claims whatsoever which arise out of or in connection with supply. In any event our liability shall not exceed the value of the supply, except as expressly provided in these conditions.
3.2 We shall not be liable to you or deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform any of our obligations under these conditions, if the delay or failure was due to any cause beyond our reasonable control.


4. Supply of Hearing Aids 
Hearing Aids are supplied to you on a 30-day money back guarantee.  If you are not satisfied with the hearing aids within this period, you are entitled to return the hearing aids to us in their original condition within the return period subject to a £249 restocking fee.  If the hearing aids must be returned to the manufacturer for modification or adjustment within the 30 day initial period of supply, we will extend the return period by the number of days you are without the hearing aid.


5. Aftercare Service 
We are aware that the fitting of new hearing aids requires a period of adjustment following the supply of hearing aids by us. You are entitled to a further personal consultation, free of charge, within 6 weeks of supply, at a convenient time and location for you to assess your progress and to offer any assistance that may be required. We provide an annual service appointment at no extra charge for two years. Further aftercare appointments are charged at £60 per appointment and £15 for a clean and check. Receivers, consumables and all sundry items such as batteries and wax guards are chargeable. Hearing Aid Repairs are £120+ dependent on the repair required.


6. Customer Service. 
If you are dissatisfied with our service or if you have problems with your hearing aids once they have been fitted, please contact our Head Office to discuss the problems.

7. British Society of Hearing Aid Audiologists.
B.S.H.A.A. is the professional body which represents hearing aid dispensers. They can be contacted at The Secretary, BSHAA, c/o EBS Ltd, City Wharf, Davidson Road, Lichfield. WS14 9DZ

8. Standards of Service. 
All hearing aid dispensers are required to be registered with the Health Care Professions Council.

9. General. 
9.1 There is nothing in these conditions that will affect your statutory rights in relation to the Consumer Rights Act.
9.2 If any provision of these conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the provisions of these conditions and the remainder of the provision in question shall not be affected.
9.3 The contract shall be governed by the laws of England the parties submit to the exclusive jurisdiction of the English courts.

10. Guarantees.
Guarantees issued by the manufacturers for a Hearing Aid covers defects in the materials/components used and production, except for batteries and consumables such as wax filters and are valid for a period of 2 years and can be redeemed by another hearing aid company authorised by the manufacturer. Any modification made to the hearing aids within the period of guarantee, by any other person/company other than by Hear Pure & Wellbeing Ltd or by the supplying manufacturer invalidates all guarantees.

11. Contact, Support, Advice, Spares, Parts, Batteries, etc. 
Should you wish to contact us for any reason, then please use the following telephone number and ask for Customer Services Department.

Hear Pure & Wellbeing Ltd 
Head Office, 1a Hoole Road, Chester, CH2 3NQ
Company No. 09405679

VAT No. 234 3548 15

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